The post 21 Best Online Customer Service Jobs appeared first on Millennial Money.
If you’re looking to make money on the go, why not give an online customer service job a try?
In this post, we’ll provide some great resources to help you discover opportunities to work at home and wherever your travels take you — as a remote call center representative.
Top Companies Offering Customer Service Jobs
- Amazon
- Pearson
- Sutherland
- Pink Callers
- Aetna (CVS Health)
- Progressive Insurance
- BFF Wear
- Apple
- Discover
- Williams-Sonoma
- Yelp
- AAA
- Remoters
- FlexJobs
- Outsourcely
- Indeed
- TTEC
- Robert Half
- Craigslist
- Fiverr
- ZipRecruiter
There’s never been a better time to find work online. Here are some of the places you might be able to land a customer service gig at.
1. Amazon
Amazon is your go-to for just about every product, from Sumatra coffee and duct tape to hair clips and bowties. We’re guessing you’re probably already familiar with the company’s flexible, customer-first attitude.
Good news: Amazon is looking for problem solvers who can think quickly and provide stellar care online and over the phone.
Work with Amazon, and you’ll use the latest customer analytics and communications tools. You’ll also support customers across a range of services – like shopping apps, Echo, Alexa, and Kindle, to name just a few examples.
Benefits
Amazon benefits vary depending on location, length of employment, job status, and the number of hours you work.
In general, the company offers medical coverage, financial security, restricted stock units, wellness options, time off, and career advancement services.
Latest Jobs
- Education Customer Advisor – Amazon Business ($31K-$53K)
- Amazon Customer Service – Work From Home ($16-$35/hr)
2. Pearson
Pearson provides transformative learning experiences for students across the world, with educational content, services, and products. In fact, you have probably used its services at one point or another when you were in school.
As a customer service representative for Pearson, you can provide essential troubleshooting and issue resolution for the company’s numerous offerings.
Benefits
Full-time workers at Pearson receive maternity, paternity, and family care leave, stock options, flexible health plans, paid time off, profit sharing, retirement plans, and wellness support.
Latest jobs
- Customer service support rep, temporary ($18-$20/hr)
3. Sutherland
Sutherland is on the front lines of technology, helping companies automate customer experiences and backend processes.
If you’re interested, you can play a key role on the Sutherland team, working with leading technologies and helping customers navigate complex challenges. This type of role is ideal for people who excel at problem-solving.
Benefits
Sutherland offers medical, dental, and vision benefits as well as a 401(k) program and paid time off.
Latest jobs
- Customer Care Representative – Work from Home (Starts at $12.50/hr)
4. Pink Callers
Pink Callers provides solutions for businesses that need extra support with things like answering calls, emails, and texts. When working as a Pink Caller “Rockstar,” you’ll provide customer support on behalf of clients and act as a direct extension of their team.
Benefits
Pink Callers provides six major holidays off, giving you more time to travel and enjoy your digital nomad life.
Plus, the company offers fun prizes and giveaways for call center agents, personal development training and bonuses, and referral bonuses for new members. Ka-ching!
Latest jobs
- Remote Customer Service Rockstar! ($12-$15/hr)
5. Aetna (CVS Health)
Aetna is a leading healthcare insurance company owned by CVS.
Working as a customer care specialist in this type of role can be intense at times. You’ll talk to all types of people, some of who will be sick and in need of care. Others will call in ranting about the company’s services and pricing.
If you’re up for the challenge, you’ll provide callers with dedicated support, answer questions, and provide policy information.
Benefits
Employees receive two weeks of paid vacation, health insurance, and a 401(k) match after three months of work. Tuition assistance is also available.
Latest jobs
- Customer Service Rep – Aetna – Work From Home ($15.11/hr)
6. Progressive Insurance
Progressive Insurance is one of the most widely used insurance companies on the market. You, your family, or someone you know may use Progressive for discount rates on auto, RV, life, or even motorcycle insurance.
Providing customer care for an insurance company can involve a range of scenarios. Sometimes, you’ll receive mundane policy questions from customers. Other times, you may be the first or second person someone talks to after a car accident.
Who knows? You may even have to walk someone through the difficult process of clarifying or claiming a life insurance policy.
Benefits
Progressive offers a 410(k) with a dollar-for-dollar match up to 6%. Not bad!
Your body, teeth, and eyes will also benefit from medical, dental, and vision insurance along with free preventative care. And you can get a health savings account, life insurance, and a healthcare flexible spending account as well as paid time off, among additional benefits.
Latest jobs
- Customer Service Representative – Remote ($16.50 – $19.25)
7. BFF Wear
BFF Wear is a company that lets customers place images of their favorite pets on clothing and accessories. The company offers high-quality prints and products, which make great gifts and personal items.
BFF Wear is now hiring long-term, remote customer care specialists. According to the company, everyone starts as a customer care rep, so you’ll have to wear many different hats if you work here.
Benefits
One of the biggest perks of working for BFF Wear is access to growth and development opportunities. This is a small company, so you can be a direct part of the team and contribute to its growth.
Recent jobs
- Customer Service Coordinator – pay N/A
8. Apple
Apple offers the Apple At Home Advisor program through Apple Support. This is a great opportunity to join Apple’s workforce of technical advisors who help everyday users solve issues and work through technological challenges.
One thing to keep in mind is Apple requires support employees to have a desk and an ergonomic chair. You also need a hardwired high-speed internet connection from a reliable provider and maintain consistent speeds of 10 Mbps for downloads and 3 Mbps for uploads with less than 150 MS of latency over Apple VPN.
In other words, this may not be a great job if you’re a jet setter who likes to work from European coffee houses or out of the back of a van.
But if you’re willing to park it in one place for a stretch of time, this could be a great job to consider. After all, Apple is a brand name that looks great on a resume.
Benefits
Apple Support offers a full benefits package including product discounts and paid time away. Advisors typically start at $19/hr.
9. Discover
Discover is one of the world’s leading digital payment and banking providers, with tons of great credit cards and consumer rewards options.
The company is also becoming more lenient about working from home and now offers remote customer service positions.
Benefits
Discover offers a comprehensive benefits package for most customer service jobs, with paid time off, and medical, dental, vision, and life insurance.
The company also offers tuition reimbursement and a 401(k) with company match and fixed contributions, as well as an employee stock purchase plan.
Recent jobs
- Full-Time Customer Service Representative – Remote Option ($16/hr)
10. Williams-Sonoma
Williams-Sonoma sells premium cookware and home furnishings, along with furniture and accessories. The company also owns the popular Pottery Barn and West Elm brands.
As with any high-end brand, Williams-Sonoma focuses on providing high-quality customer experiences. If you love talking about home products and interacting with customers, then you may be a great fit for this company.
Benefits
Williams-Sonoma customer service agents get 40% off most merchandise, and full medical, dental, vision, vacation, and maternity care, along with a 401(k) program.
The company also offers monthly performance bonuses, contests, and rewards, growth opportunities, and paid training from home. In addition, you receive overtime pay.
Latest jobs
- Customer Service Agent ($14/hr)
11. Yelp
Yelp helps customers connect with local businesses. It’s a way of discovering new services and seeing what other people have to say about them. The company also has a vast network of advertisers who rely on the site to reach new customers.
By joining Yelp’s customer service team, you can become an expert in Yelp advertising and work with customers to keep them happy and optimize their experiences.
Benefits
Yelp offers full medical, vision, and dental coverage. You also receive paid time off, up to 14 weeks of parental leave, monthly wellness reimbursement, health savings, a 401(k) plan, and access to a stock purchase plan.
Latest jobs
- Remote Customer Success Representative ($24/hr)
12. AAA
AAA is the company you call when your car breaks down somewhere outside of Albuquerque at 3 a.m. When push comes to shove, there’s nothing better than connecting with a AAA agent and hearing that help is on the way when you need it.
Imagine being that voice of support for someone on the phone. As a customer service representative, for AAA, you can be an everyday hero and help people connect with local towing crews when they need support – making a big difference in their day.
Benefits
AAA offers a $500 sign-on bonus for customer service workers and a $250 bonus for 90 days of consecutive perfect attendance. You’ll also get a comprehensive benefits package with medical, dental, and vision benefits, 401(k) matching, and paid time off, among other rewards.
Latest job
- Customer Service Representative – Work From Home ($15/hr)
Top Aggregation Sites for Customer Support Gigs
You can work for companies. But you can also find gigs for yourself as a freelancer.
Who knows? You might be able to juggle several smaller jobs at the same time, increasing your ultimate earnings.
13. Remoters
Remoters is a go-to resource for digital nomads and remote workers. The company offers a ton of educational content, including interviews with remote workers that are full of helpful tips and tricks.
Head over to the Remoters job board and browse open customer service jobs. There are some fun options to consider.
For example, one position is for a company that manages apartments in Alsace, France – c’est magnifique! Or if you’re in IT, a software support job may be a better fit.
Poke around and see what you can find. Your dream gig may be right around the corner.
14. FlexJobs
FlexJobs is another top destination for finding remote work. The company offers an abundance of job resources, career coaching and advice, and personalized search tools.
One of the coolest features on FlexJobs is the 100 Surprising Jobs section, which highlights interesting and alternative jobs. Check in to find different possibilities that you may not know even exist.
15. Outsourcely
Outsourcely is a major hub for remote work gigs, with tons of opportunities to explore across many types of categories and industries.
If you’re thinking about an online customer service job, browse Outsourcely’s remote customer service jobs and see if anything catches your eye.
16. Indeed
Indeed is a tremendous resource for remote customer service jobs. Just be mindful that you have to be fast when applying to jobs on Indeed. If you decide to use this site, make sure your resume is ready to roll before you start browsing.
It’s also a good idea to keep a cover letter template handy when using a site like Indeed. That way, you can personalize it for each specific job instead of starting from scratch.
17. TTEC
TTEC is a global customer experience enabler, working with numerous clients. The company has an expansive customer service job board, which makes it easy to find opportunities in places like Mexico, Bulgaria, and the Philippines.
If your inner wanderer wants to roam and you have bilingual skills, this site can potentially help you bring in some money while you globetrot.
TTEC offers a mix of on-site and remote opportunities, so be sure to check the qualifications before you apply for a gig.
18. Robert Half
Robert Half is a top temporary employment provider, with a nationwide presence. The company specializes in providing short-term employment.
In some cases, jobs may turn into permanent positions. This is a great option if you like bouncing around and trying different roles in new places.
19. Craigslist
Craigslist is full of surprises. You can find just about everything on this messaging board, from old televisions to car tires and customer service jobs.
Of course, you have to be very careful about scams when searching on Craigslist; the site is notorious for them. To avoid being a victim of one, make sure to research a company before sending any personal information.
Ultimately, this is a great place to find work. Companies usually post on Craigslist when they need to fill positions quickly. Plus, Craigslist is a global site serving most major cities from Shanghai to Guadalajara.
20. Fiverr
Fiverr is a marketplace where gig workers can create profiles and offer services. Simply sign up and create a profile, and companies can discover you and offer you a gig.
If you’re interested in trying your hand at the gig economy, browse through the site and check out how people advertise their services using tags. For example, you might say something like “I’ll provide top-notch customer support from home.”
You can set your own rates on Fiverr, although the site takes a commission. If you’re exceptional at what you do, you may be able to earn some serious cash this way.
21. ZipRecruiter
As one of the world’s largest job posting sites, ZipRecruiter is a direct competitor of Indeed.
One feature that makes ZipRecruiter unique is the site acts like a personal recruiter. The company will take your resume and experience, and then discover jobs and send notifications inviting you to apply for relevant roles.
In other words, you get a company that advocates on your behalf and tries to get you work, which streamlines the process.
Frequently Asked Questions
Here are the most frequently asked questions about online customer service jobs.
What are the top customer service skills?
To excel as a customer support representative, you need to have patience, strong communication skills, and empathy. You should be comfortable talking with anyone and be able to think and act on the fly.
How can I receive job alerts for home customer service jobs?
Many sites like ZipRecruiter now provide custom job alerts delivered right to your inbox. Sign up for an aggregation site and you can receive daily and even hourly notices about new gigs.
This way, you never miss a great opportunity. If you’re an entry-level job seeker looking for part-time or full-time work, job alerts are a no-brainer.
Is it easy to get customer service representative jobs?
It largely depends on the position that you’re applying for.
In the past, you could get by with just a high school diploma. But today, companies are putting a lot of focus on the customer experience, so the requirements have shifted.
Keep this in mind when applying for a job. It’s likely going to be a lot harder to get a job providing technical support for an e-commerce provider than for a clothing company or bank.
In many cases, you’ll need strong customer service experience and a demonstrated ability to use customer relationship management (CRM) tools. The company will want to see that you can provide excellent customer service and move quickly when interacting with customers.
It also helps to have prior and relevant work experience and strong language skills. Bilingual customer service representatives are always in demand.
The Bottom Line
If you’re thinking about applying for customer service jobs, here’s the phrase you need to keep in mind: customer experience – or CX. In short, companies are investing heavily in CX because they want to keep customers happy and satisfied.
As an online customer service professional, you’ll be on the front lines of the CX battle. You will literally be the voice of a company’s brand.
That being the case, how you behave and interact will directly impact whether a new customer makes a purchase or hangs up and moves onto the competition. As such, it’s a critical position, and top-performing customer service professionals are in very high demand.
In the past, obtaining a customer service job typically entailed working on site. But now, in the somewhat post-pandemic world, companies are increasingly exploring work-from-home jobs. This is good news, since working as a remote customer service representative can be a way to access flexible income from just about anywhere in the world.
As Apple Support demonstrates, some companies can be picky about where you work from. Some organizations will expect you to have a quiet location and a desk so that conversations don’t suffer from background noise and interference. Other companies will be much more liberal with their requirements.
To make sure you link up with the right company, always read the job description before applying to save time and avoid disappointment.
Think you may have what it takes to make it as a remote customer service rep?
Put yourself out there and start applying! This may be your next best side hustle that accelerates your journey to long-term financial independence.
The post 21 Best Online Customer Service Jobs appeared first on Millennial Money.
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February 17, 2022 at 07:30PM
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